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Apprentice Bartender (MGM National Harbor)

MGM Resorts International

This listing has expired

Location National Harbor, Maryland POSITION SUMMARY It is the primary responsibility of the Bar Apprentice (MGM National Harbor) to provide high-quality food and beverage service to guests. All duties must be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmentCompany and property policies, practices, procedures, and service standards. Please note By applying to this position, you acknowledge that you may be considered for Full-Time, Part-Time or On-Call employment at any of the outlets below Osteria Costa Ginger Voltaggio Brother’s Steakhouse FISH by Jose Andres TAP Sports Bar Casino Floor Snacks Other outlets restaurants POSITION RESPONSIBILITIESDUTIES bull Cleans all equipment, tools, and supplies polishes glassware and ensures equipment is in good working order. bull Ensures proper set up, labeling, stocking and delivery of alcohol, non-alcoholic beverages, supplies, glasses, paper products, garnishes, and ice. bull Delivers orders from warehouse to bars as assigned. bull Maintains the cleanliness, sanitation, and appearance of the bar area(s). bull Performs all opening and closing duties, based upon shift assignment. bull Completes tasks which include checking quality and amount of all bar stock and supplies through checklist setting up bottles in display cabinet and speed rail checking condition and cleanliness of blender, shaker and other tools checking temperaturechemical levels of refrigeration units, glass wash machine, and sanitation buckets. bull When bartending, rings beverages that are poured or served and follows all cash handling procedures. bull Promotes and maintains the highest level of service to all guests while staying alert to their needs, and responds effectively to guest inquiries. bull Resolves guest complaints within scope of authority otherwise refers the matter to management. Notifies supervisor andor Security of all unusual events, circumstances, missing items, or alleged theft. SUPERVISORY RESPONSIBILITIES bull None EDUCATION andor EXPERIENCE Required bull High School Diploma or equivalent. bull Six (6) months of experience as a Bar Porter, Apprentice Bartender, Bartender, Food Server, or other FB service role Preferred bull One (1) year of previous experience as an Apprentice Bartender working in a similar resort setting bull Bilingual, English as the primary or secondary language CERTIFICATES, LICENSES, REGISTRATIONS bull Food Handlers Card bull Alcohol Awareness Card KNOWLEDGESKILLSABILITIES bull Customer Service Orientation The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests. bull Communication The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver. bull Team Work The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others’ ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities. bull Interpersonal Skills The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns treating others with kindness, respect, and dignity and expressing empathy and compassion when dealing with the needs and problems of others. bull Presentation The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothinguniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free. bull Dependability The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities. bull Integrity and Company Policies Knowledge The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations. bull Multi-Tasking The ability to process multiple types of information andor perform multiple tasks simultaneously. bull Computer Skills The ability and willingness to learn how to operate the cash register and all point of sale (POS) devices. bull Beverage Knowledge The ability and willingness to learn and obtain a working knowledge of all menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies, and equipment. bull Physical Strength The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups. bull Agility The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.