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Bartender – Uno Mas

Grand Sierra Resort and Casino

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SUMMARYThe Grand Sierra is looking for energetic and customer service minded individuals to join the Food and Beverage team as a Bartender for Uno Mas. The Bartender guarantees guests are served in a warm, accommodating and professional manner ensuring total guest satisfaction. Guarantee prompt, courteous and team minded service throughout the entire restaurant and adhere to all Grand Sierra Resort standards.ESSENTIAL DUTIES AND RESPONSIBILITIES* Prepare and provide proper and professional beverage service to all customers and cocktail staff in a friendly, courteous and timely manner.* All duties are to ensure the hotel’s beverage department employees and guests receive a quality product and good service.* Take beverage orders from customers and make per departmental standards, and deliver to customer in a timely manner.* Input and ring-up charges for guest’s orders using the POS system. Create a check for each transaction, make and return any change as needed.* Maintain cleanliness and sanitation of guest areas and equipment at all times including: removing empty glasses/bottles, cleaning ashtrays, empting garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.* Maintain proper and adequate set-up of bar on a daily basis including, before, after and during shift. Refill chemicals, hand soap containers, etc. Refill ice and beer bins, utilizing ice making machines.* Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.* Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.* Make constant contact with both internal and external customers to provide optimal guest service.* Other duties may be assigned.KNOWLEDGE/SKILLS/ABILITIES* Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.* Ability to obtain/renew all government required licenses (Gaming Registration, Alcohol Awareness Education Certification) or certification.* Able to stand for long periods of time* Able to talk on the phone for long periods of time* Must be able to work a flexible schedule including morning, swing, late night shifts (until 2am) and occasional split shifts* Must be able to work weekends and holidays* Minimum 2 years of customer service experience* Excellent verbal, written, and oral communication skills.* Detail oriented.* Self-starter with great organizational skills.* People smarts and strong interpersonal skills.* Proactive and works well under pressure in a fast paced environment.* Must speak, read, write and understand English.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.