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Craft Bartender

Bently Holdings

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Position Summary:The Craft Bartender serves as the nucleus of the customer experience at Bently Heritage by conducting customer and vendor samplings to drive brand awareness and product education. The Craft Bartender ensures the tasting room operates at standards set by the company and delivers the highest level of customer service and satisfaction by educating customers on the Bently brand, history and facility.Essential Functions and Responsibilities:* Maintain a high level of relevant knowledge of Bently Heritage, its products, facilities and history by remaining familiar with current press information, memos, marketing information and other spirits-related publications that are provided.* Educate customers regarding the Bently Heritage products, facilities, history and all other relevant information.* Responsible for having a high knowledge of craft cocktails in order to incorporate Bently Heritage Distillery products into a craft cocktail menu.* Assess guests’ needs and preferences in order to make suggested recommendations.* Enhance customer experience by providing a welcoming, educational, exciting and inviting experience to all Bently Heritage customers.* Provide assistance to guests by checking to ensure they are enjoying their experience and taking corrective action to problems.* Prepare alcohol and/or non-alcohol craft beverages for tasting room guests.* Pour spirits for tasting events for guests at a pre-determined level.* Provide answers to customer inquiries and give general information in regard to the Heritage products, facilities, and/or history.* Handle routine sales transactions which include, but not limited to operating cash register, accounting of daily sales, handle purchases using POS system, and provide retail-related guidance to customers.* Assist with maintaining cleanliness of facilities.* Assist with special event planning, including but not limited to, social events, business events, and private distillery groups.* Assist with spirit specific work-labeling, capping, bottling, when needed.* Assist with providing tours to guests, as needed.* Check customers’ identification and confirm it meets legal drinking age.* Restock and replenish bar inventory and supplies.* Other tasks or duties as assigned by supervision or management, that may be required to ensure the continued success of the company.Qualifications:Special Licenses and/or Certificates:* TIPS certification or similar class preferred, but not required* WEST certification or similar preferred, but not requiredEducation and/or Experience:* High school diploma or equivalent* 3-5 years of customer service related experience; or equivalent combination of education and experience* Prior spirit knowledge is strongly encouraged, but not required, though an interest in learning about spirits is a must* High end retail experience a plusOther Skills and Qualifications:* 21 years or older* Demonstrates and understands safety as our core value and follows the key essentials to safety as set forth by our safety resolution; coaches others to do the same.* Able to work a flexible schedule (Weekends, holidays, evenings, etc.)* Acquire and maintain thorough knowledge of distillery and spirits* Comply with all food and beverage regulations.* Professional, warm, and welcoming presentation.* Strong hospitality and customer service focus* Self-motivated and driven to increase knowledge of Bently products and share knowledge with customers* Able to multi-task in fast paced environment* Strong analytical and logic thinking capability* Good organizational abilities* Excellent people skills; able to project a friendly and helpful manner at all times* Able to perform quality work efficiently with minimal supervision* Able to be responsive and flexible at last minute requests* Able to effectively suggest and sale product to customersComputer Skills:* Basic knowledge of personal computers and peripherals, word processing and spreadsheet software, e-mail and the Internet.* Ability to learn point of sale systems and spirits software.What you’ll love about working here:* We promote coaching, teaching and learning. You’ll expand your knowledge quickly in an open environment.* Full-time position meaning that Bently Heritage offers a benefit and compensation package that includes medical, dental, vision, life insurance, short and long-term disability, fitness reimbursement, 401(k) with employer matching, and a competitive salary.To learn more about the Bently family of companies, please visit the Bently Heritage website.